Job Details

Rogue Fitness logo
03/2014–present
Database Administrator/Analyst/Developer

Responsibilities

Data Analysis Database Administration Database Documentation
Software Development Standards Development Technical Writing
TSQL Optimization Unit Testing

Technologies

SQL Server 2008 R2-2012, SQL Server Integration Services (SSIS) 2012, SQL Server Reporting Services (SSRS) 2012, T-SQL, Business Intelligence Development Studio 2010-2015 (BIDS), a library of over 300 TSQL scripts that I've developed, adapted, or adopted, along with DMVs and Extended Events, Visual Studio 2012-2015, Team Foundation System (TFS) 2012-2015, SQL Server Data Tools (SSDT), SolarWinds Database Performance Analyzer (formerly Confio Ignite), Dell Spotlight Essentials, Dell TOAD for SQL Server (Xpert Edition), ApexSQL Log, SSMS Boost, and various free tools from Redgate, SQL Sentry, Idera, and Apex, Visio 2007-2010, Google Apps, Windows 7, Windows Server 2003-2012.

Duties

  • I am a development and production DBA, Database Architect, and Lead TSQL Developer (supervising one SQL Developer) for 50 SQL Server 2008R2 and 2012 instances running on Windows Server 2008R2 - 2012. I mentor and support one dedicated SQL Developer and a development group of a dozen .NET/EF and Grails/Hibernate developers, along with the back-end for their web applications, a third-party Microsoft Access application, Excel, and integration with Microsoft Dynamics AX. I am on-call 24x7.
  • My top priority is to ensure that databases are backed up, checked for integrity, that the backups.are restorable, and that transaction log replicas are up to date. I also handle database security and manage overall performance.
  • I design and create new tables, keys, and indexes, develop and performance tune TSQL stored procedures, functions, and triggers while creating, documenting, and enforcing design, naming, data type, and code pattern standards through code reviews.
  • I mentor application developers and QA staff on SQL and TSQL.
  • I create, maintain, and deploy SSIS packages, Job Agent jobs, and changes to database objects to test and production environments while ensuring that all changes are in source control.
  • I create and maintain documentation of database server configurations.
  • I evaluate and recommend database related development, administration, and monitoring tools and processes.
Vertex Systems logo
04/2010–03/2014
Database Administrator/Analyst/Developer

Responsibilities

Data Analysis Database Administration Database Documentation
Software Development Standards Development Technical Writing
TSQL Optimization Unit Testing

Technologies

SQL Server 2005-2012, SQL Server Reporting Services (SSRS) 2005-2012, T-SQL, Business Intelligence Development Studio 2005-2010 (BIDS), Report Builder 3, InterBase 7.5, Visual Studio 2008-2012, Team Foundation Studio 2010-2012, SQL Server Data Tools (SSDT), C#, ASP.NET MVC, Entity Framework, LINQ, JavaScript, HTML, CSS, EDI, InstallShield 5.5, StarTeam, FogBugz, Quest NetVault LiteSpeed for SQL Server, SharePoint 2007, Visio 2007-2010, Office 2007-2010, Windows Vista-7, Windows Server 2003-2012.

Duties

  • Created and monitored SQL Server instances and databases, performed backups/restores, diagnosed and resolved performance issues, created data fixes to resolve customer issues, and provided third-level software support for all database issues
  • Designed database schemas, created data migration software and scripts, implemented SSRS and developed reports, maintained stored procedures for near-real-time bidirectional ETL with a legacy InterBase, created triggers and stored procedures for real-time ETL with separate database, implemented unit testing for TSQL stored procedures, and created a mechanism for customer database systems to send email notifications of software errors
  • Produced 16 external software releases in 36 months, including packaging schema, data, and report updates for installation at remote customer sites
  • Maintained and enhanced software using C#, ASP.NET MVC, LINQ to Entities, Entity Framework, JavaScript, CSS, and HTML, for maintenance of attendance, case records, service and vocational time, and Medicaid EDI billing
  • Implemented version control for schema objects and TSQL code using Team Foundation Server, Visual Studio, and SQL Server Data Tools.
  • Created and maintained process, software implementation, and database documentation, including ERDs
  • All work done using the Scrum Agile methodology
Click4Care logo
04/2009–12/2009
Database Architect

Responsibilities

Data Analysis Database Documentation PL/SQL Optimization
Software Development SQL Optimization Standards Development
Technical Writing Unit Testing

Technologies

Windows XP, Oracle 10g, Quest TOAD for Oracle 9.7, Sql*Plus, TortoiseSVN 1.6.4, Team Dynamix 6.3–6.4, Bugzilla 3.5.2, Excel 2007, Word 2007, Paint.NET 3.36–3.5.

Duties

  • Dramatically improved the performance of the company’s main product, decreasing response times from over three minutes to under one second for over 80 application functions when using large data sets.
  • Created PL/SQL development standards and database naming standards, published documentation, performed static analysis using Toad Code Expert, enhanced dozens of large packages to meet the new standards, and resolved issues highlighted by the static analysis.
  • Introduced Log4PLSQL into the product, providing enhanced diagnostics and enabling developers to see method parameter values, return values, and generated SQL for instrumented stored procedures.
  • Created a framework for unit testing PL/SQL packages and wrote suites of tests using it.
  • Mentored Java programmers regarding SQL and PL/SQL issues.
  • Fixed software defects reported through TeamDynamix and Bugzilla and maintained a code base of over 1,000 packages and stand-alone procedures, functions, and triggers.
  • Created a method for using meta-data tables in the database, XML queries, and an XSLT transformation to produce internal documentation in HTML format for a database of over 800 tables. Transformed, normalized, and imported existing data from an old PDF file into the meta-data tables and updated the data to increase accuracy and consistency.
Compuware logo
05/2006–01/2009
Systems Designer/Developer-Distributed
Client:
Internal
Project:
Requisition and Resource Management System (11/08–1/09)

Responsibilities

Software Architecture Systems Analysis Database Design Software Development

Technologies

Windows XP, Visual Web Developer 2008, C#.NET, ASP.NET, Dynamic Data, LINQ to SQL, SQL Server 2008, Paint.NET.

Duties

  • Architected, designed, and built a prototype application to replace Excel spreadsheets for tracking and matching client requisitions, candidates, and employees.
  • Worked with Business Analysts to refine specifications.
Client:
Ohio Department of Job and Family Services logo
Project:
Ohio SACWIS (05/07–10/08)

Responsibilities

Business Analysis Reporting Technical Writing
Data Analysis Software Development Unit Testing
Data Conversion SQL Optimization
Process Design Systems Analysis

Technologies

Windows 2000, Oracle 9i, Oracle SQL Developer 1.0, TOAD 8, Sql*Plus, Mercury TestDirector 7.6, Excel 2003, Word 2003, PowerPoint 2003, Paint.NET, Smart CVS.

Duties

  • Lead defect remediation team meetings.
  • Worked with client Business Analysts to research defects and devise remediation strategies.
  • Reengineered and automated a process for producing defect status and productivity reports, reducing labor from 5 hours weekly to zero and enabling production of reports in real-time instead of weekly.
  • Designed and implemented a system to track and report conversion project status and identify specification changes.
  • Designed and implemented a system to record and analyze code speed by method to enable targeted code optimization without the purchase of profiling tools.
  • Designed and implemented a system to provide automatically updating dashboards and detail views of team defect queue sorted into the optimal order for their resolution using VBA to link Excel to the TestDirector Oracle database.
  • Wrote thousands of lines of PL/SQL code and SQL queries for data conversion from Lucas County's legacy system to a new statewide system.
  • Resolved conversion and data defects, developing hundreds of PL/SQL post-conversion data fix and back-out scripts and creating reusable templates and PL/SQL scripts for use by other developers.
  • Created new summary reports to provide similar output to Summit County's legacy reports, translating T-SQL to PL/SQL and adapting to completely different data model.
  • Optimized performance of PL/SQL code and SQL queries.
  • Created a PowerPoint presentation to describe application architecture.
Client:
Ohio Bureau of Workers’ Compensation logo
Project:
.Net Conversion (05/06–03/07)

Responsibilities

Application Integration Software Development Technical Writing
Process Design Systems Analysis Unit Testing
Query Optimization Technical Training

Technologies

Windows 2003, SQL Server 2000, Oracle 8i, VB.NET 2003, VB 6, ASP, FxCop, NUnit, NCover, NCover Explorer, Visual SourceSafe, Compuware TrackRecord, Word 2003.

Duties

  • Converted VB 6 back-end COM business and database layer components to VB.NET 2003 web services, including optimization of SQL queries (Oracle and SQL Server).
  • Documented the VB 6 to VB.NET conversion process and created code templates for other developers.
  • Worked with client Business Analyst and derived code specifications from business requirements for application enhancements and integration with another application.
  • Created test case documents for new application features.
  • Enhanced an existing ASP/VB.NET request for leave application with additional features and integrated it with the timekeeping system.
  • Introduced static code analysis, unit testing, and testing code coverage analysis into the client’s software development process.
  • Created documentation and trained other developers on these new facets of the process, including resolution of issues raised by static analysis of code.
Indecon logo
12/2005–03/2006
Senior Consultant
Client:
Wendy's International logo
Project:
Store Labor System

Responsibilities

Business Analysis Process Automation Software Development
Data Analysis Process Reengineering Systems Analysis
Database Design Software Architecture Technical Writing

Technologies

Windows 2000, Windows XP, SQL Server 2000, VB.NET, ASP.NET, Visio 2002, Access 2002.

Duties

  • Interviewed business management and IT staff to document existing processes and software.
  • Designed and documented a new process for store labor planning.
  • Architected, designed, and documented new web-based software to implement the new process.
  • Designed, documented, and implemented a SQL Server 2000 database schema.
  • Designed and developed an ASP.NET/VB.NET intranet site for project and process documentation.
  • Converted mainframe COBOL/VSAM code to T-SQL procedures and created a suite of unit tests.
  • Converted VB6 software to VB.NET
CSC logo
08/2004–10/2005
Senior Technical Consultant
Client:
Aon Corporation logo

Responsibilities

Asset Inventory Management Project Management
Business Analysis Software Architecture
Data Analysis Software Development
Database Management Software Development Management
Hardware Inventory Automation Systems Analysis
Process Design Systems Integration
Process Reengineering Technical Training
Product Research and Evaluation Technical Writing

Technologies

Windows 2003, Windows 2000, Windows XP, Oracle 8i-10g, Visual Basic 6, VB.NET, VBA, ASP, ASP.NET, ADO, ADO.NET, Oracle ODP.Net, Notes SQL, MySQL, Access 2003, Excel 2003, Word 2003, Visio 2003, IronSpeed Designer, ChartDirector (.NET charting control).

Duties

  • Software Development Manager/Architect - Design Engineering
    • Appointed by the CTO to create and manage a department to create Service Management software using an Agile methodology.
    • Created templates for Software Requirements and Software Design documents, evaluated and selected development tools (including Visual Studio 2003 and IronSpeed Designer).
    • Supervised one VB.NET/ASP.NET programmer.
    • Led a cross-functional team of managers, software architects, server and network administrators, and data center staff to document, analyze, and reengineer existing processes and develop the requirements for an enterprise application to ensure that all hardware, software, network, rack, power, cabling, and configuration requirements for each application were captured in one place, routed through the appropriate procurement and infrastructure groups, and were in place when needed.
    • Developed and documented software design, screen layouts and menu structure for the ASP.NET/VB.NET application.
    • Designed, documented and implemented an Oracle 10g database schema for the application.
    • Designed and developed an ASP.NET based Intranet site to act as a portal for project and process documentation and to host the application.
  • Hardware Asset Manager
    • Ensured the accuracy and completeness of asset management data for all IT hardware at account with over 10,000 employees in over 200 locations. Produced reports and metrics.
    • Integrated physical inventory data with data from existing Configuration Management Database, then rationalized and migrated it into a new Asset Management system.
    • Designed and developed a VBA Excel-based application for capturing information from server and desktop support personnel for import into Asset Management system.
    • Designed and implemented VB programs and an Oracle 8i schema with PL/SQL stored procedures to integrate data and produce consolidated reports from Asset Management and Configuration Management systems.
    • Designed, developed, and maintained an ASP.NET based Intranet site to act as a portal for Asset Management reports.
    • Converted existing VB6 software to VB.NET.
    • Produced ad hoc Asset Management reports using custom Oracle queries as requested.
  • Lead Analyst - Cross-Functional Reporting
    • Designed and implemented VB programs and an Oracle 8i database schema including indexes, views, queries, and PL/SQL stored procedures to automatically rationalize data from six help desk ticketing systems, update and publish Excel-based reports, and automatically email reports of missing and inconsistent data.
    • Designed and developed Excel workbooks consisting of dozens of pivot tables and charts to provide daily metrics and summary data with drill-down capability for integrated ticketing system data.
    • Integrated Configuration Management Database with Service Ownership and Availability Reporting system.
    • Maintained and enhanced an Access database for tracking VPN (Virtual Private Network) accounts and automating account closure upon termination of their user.
    • Converted VB6 software to VB.NET
  • AskIT Administrator - a continuation of my Aon Configuration Management Database (CMDB) duties while migrating data and processes to CSC standard systems.
Aon Corporation logo
05/2002–08/2004
Job Title:
Lead Analyst / Senior Systems Support Engineer - Intel (1/03–8/04)

Responsibilities

Asset Inventory Management Requirements Analysis
Database Management Server Administration
Data Analysis Software Architecture
Hardware Inventory Automation Software Development (Windows and Intranet)
Process Automation Software Development Management
Process Improvement Systems Integration
Project Management Technical Training

Technologies

Windows 2000, Windows XP, Oracle 8i, SQL Server 2000, Visual Basic 6, ASP, ADO, JavaScript, Excel VBA, Microsoft Project, Visio, WMI.

Duties

  • Supervised and mentored four intern VB programmers.
  • Designed, developed, and maintained Intranet (ASP and JavaScript) and Oracle-based Configuration Management Database (CMDB) for IT infrastructure, consisting of over 180 data windows and sub-windows and many automated reports and spreadsheet exports.
  • Designed, developed, and maintained a VB program to obtain hardware and software inventory data from servers and workstations using WMI.
  • Designed, developed, and maintained VB programs to intelligently update the CMDB from Compaq Insight Manager, Dell OpenManage, and Microsoft SMS databases as well as data retrieved using WMI and Windows event logs and imported from What’s Up Gold (availability), Hyena (disk utilization), and UpdateExpert (patch management).
  • Designed, developed, and maintained PL/SQL procedures and functions to automatically update the CMDB based on business rules and import data from databases maintained by other groups.
  • Designed, developed, and maintained VB program to provide metrics for the CMDB and report on missing and inconsistent data.
  • Designed, developed, and maintained a set of Entity Relationship Diagrams describing the 106 tables in the CMDB and their interrelationships.
Job Title:
Platform Administrator 3 (5/02–1/03)

Responsibilities

Asset Inventory Management Requirements Analysis
Database Management Server Administration
Data Analysis Software Architecture
Hardware Inventory Automation Software Development
Process Automation Software Development Management
Process Improvement Project Management

Technologies

Windows 2000, Windows NT 4.0, Visual Basic 6.0, JavaScript, ASP, ADO, WMI, Oracle 8i, Quest SQL Navigator, Office 2000, ARCserveIT, BackupExec 8, Shavlik HFNetChkPro, Dell PowerEdge servers, ARCserveIT, Undelete, Diskeeper, Norton Antivirus, pcAnywhere, Dell OpenManage, Compaq Insight Manager, HP Web JetAdmin.

Duties

  • Monitor nightly tape backups of all remote servers. Maintain automatic backup monitoring and reporting system and related VB software.
  • Member of a national team administering over 2,000 Windows servers in over 200 locations. On-call 24 x 7 x 365.
  • Project Manager for creation of a Configuration Management Database (CMDB) system for IT infrastructure. Utilized two developers and supervised and mentored four programming interns.
  • Process owner for maintenance of CMDB data. Designed and developed metrics and exception reports.
Information Control Corporation (ICC) logo
03/2001–05/2002
Technical Consultant
Client:

Technologies

Windows 2000, Windows NT 4.0, Microsoft Exchange 2005, Visual Basic 6.0, ASP, ADO, VBA, JavaScript, Rexx, Oracle 8i, Microsoft Access 2000, Microsoft Exchange 5.5, Dell PowerEdge servers, Microsoft Office 2000, Visio, ARCserveIT, Undelete, Diskeeper, Norton Antivirus, pcAnywhere, Dell OpenManage, Compaq Insight Manager, HP Web JetAdmin, and APC PowerChute.

Duties

  • Started as sole administrator for over 100 Windows NT 4.0 servers in a local data center and in over 50 locations nationwide, expanding to member of three person team administering over 150 servers. On-call 24 x 7 one-half of each month.
  • Monitor nightly tape backups of all remote servers. Design and develop an automatic backup monitoring and reporting system using Access 2000 and VBA which also cataloged tapes and managed tape storage and rotation, including two simplified front-ends for Operations use. Designed, developed, and maintained a VB program to obtain and transmit backup-related event data from Windows event logs to a central server. Designed, developed, and maintained a VB program to import backup status data from the server event logs into the Access database and produce automated reports.
  • Designed and developed a Microsoft Access based configuration management database system for servers and their licensed software, eliminating several spreadsheet-based inventory systems.
  • Created standards for installation and configuration of Windows NT Server, Windows 2000 Server and standard utility software (including ARCserveIT, Undelete, Diskeeper, Norton Antivirus, Internet Explorer, pcAnywhere, HP Web JetAdmin, and APC PowerChute) for new servers, then created documentation to the individual keystroke level for implementing those standards.
  • Configured new servers and upgraded all existing servers to new software standards.
  • Research and evaluate new hardware and software. Specify hardware configurations for new servers.
  • Enhance, clarify, and document tape backup procedures for remote office personnel. As a later project, completely redesign the process to incorporate daily off-site rotations to Columbus and added a cataloging and resupply process.
  • Create new architecture for NT domain logon scripts. Create a robust automated process for replicating scripts, printer drivers, and patches to over 50 backup domain controllers. Convert existing scripts to the new architecture. Convert users to new logon scripts.
  • Implement new naming standard for printers and printer shares. Update firmware and standardize the configuration of over 400 printers and HP JetDirect interfaces. Set up monitoring of printers using HP Web JetAdmin at the office level. Set up monitoring of printers nationwide from a central console.
  • Redesign rack, server, and electric circuit layouts for data center to optimize space and use of redundant power supplies. Create server labeling standards and Visio diagrams of the data center and the individual racks. Design and develop enhancements to the Access database to incorporate tracking the location of servers to the floor tile and rack "U".
  • Develop and document disaster recovery plan for the NT networking and server infrastructure.
  • Administer Microsoft Exchange 5.5.
  • Provide technical support for server and workstation issues (3,500 users).
SSG logo
03/1998–12/2000
Technical Consultant
Client:
American Electric Power logo
Project:
Application Compatibility Testing (1/00–12/00)

Technologies

Microsoft Access 2000, Windows NT 4.0, Windows 95, Visio 5, Segue SilkTest, Intel LANDesk, Lotus Notes Client.

Duties

  • Collaboratively developed an Applications Compatibility Testing process.
  • Diagramed the process using a series of 16 linked flowcharts in Visio.
  • Designed and developed an Intranet web site to publicize the process containing approximately two dozen pages, including a process charter and many linked image maps of subprocess flowcharts with explanatory text and related documentation.
  • Designed, built, and configured one Ethernet and one Token Ring test network for application compatibility testing of workstation software. This included racks, Cisco routers, 3Com Fast Ethernet switches, Token Ring hubs, network interface cards, 3 Windows NT servers (including one Compaq Proliant ML-series server with a RAID 5 array), 16 workstations to dual boot Windows 95 and Windows NT, printers, cabling, and keyboard/video/mouse switches.
  • Created extensive "as built" connection diagrams, rack layouts, and floor-plans using Visio 5. Developed many custom Visio SmartShapes to accurately represent the hardware being used.
  • Administered Windows NT 4.0 servers.
  • Developed and documented a process to create test workstations with identically configured operating systems across hardware models and software across operating systems.
  • Installed and configured over a dozen company-standard software packages on each of 16 dual-boot Windows 95/Windows NT workstations and verified that the software was configured identically for all 32 bootable images.
  • Developed and documented a process and the necessary scripts to create and maintain an archive of hard drive image files for each set of installed software on each operating system for each model of test workstation.
  • Created the program specifications and user interface design for a Lotus Notes application to manage test requests and progress tracking.
  • Created a database and SQL queries using Microsoft Access to link individual business unit data regarding which employees and computers belonged to them with Intel LANDesk software inventory data that listed software by employee number to determine the most commonly used applications both corporate-wide and by business unit.
  • Researched and analyzed client/server and Internet capture/replay testing tools, and made a purchase recommendation resulting in the purchase of SilkTest from Segue Software (now a Borland product).
  • Wrote simple test scripts for several "shrink-wrap" applications using the 4Test scripting language that is part of SilkTest.
Client:
American Electric Power logo
Project:
Year 2000 Assessment and Remediation (3/98–1/00)

Duties

  • Simultaneously managed a variety of Y2K-related projects, coordinating the work of over 70 people in 14 departments using Microsoft Project 98, Marin Research Project Gateway, and Lotus Notes.
  • Inventoried client/server hardware and software installed throughout a major utility, identified the groups responsible for each product and obtained statements from the various managers agreeing to take responsibility for the testing of a specific list of products.
  • Analyzed the hardware needed and determined the optimum physical arrangement to create an appropriately scaled isolated test network. This included racks, Cisco routers, 3Com switches and hubs, network interface cards, AIX, HP-UX, Open VMS, OS/2, and Windows NT servers, EMC Symmetrix Enterprise Storage System, OS/2, Windows 95, and Windows NT workstations, printers, cabling, and keyboard/video/mouse switches.
  • Created extensive "as built" connection diagrams, rack layouts, and floor-plans using Visio 5. Developed many custom Visio SmartShapes to accurately represent the hardware being used.
  • Analyzed, summarized, and reported on data using Microsoft Excel Pivot Tables.
  • Created and maintained a software source code archive using PVCS.
  • Trained other consultants in the use of Microsoft Excel Pivot Tables, Microsoft Query, Microsoft Access, and PVCS.
  • Created a software inventory tool using Visual Basic that captures all possible information about every executable file on a Windows NT server remotely through a LAN. Created a VB program that discovers all the servers on a network and describes the operating system build and service pack level of each.
  • Created a user-friendly multiuser Microsoft Access application to track client's client/server applications, test requirements, test network equipment, testers, and the assignments of resources to applications. This consisted of 16 tables, 50 queries, 22 forms, 50 reports, and 59 macros.
  • Created a system in VBA using Microsoft Project, Microsoft Excel, and Lotus Notes to communicate project data. Kicked off by a single keystroke, it automatically creates personalized task reports for each resource and their manager, and emails them as editable Excel spreadsheets with cover letters using Lotus Notes. The resources could then update and modify the information and email the spreadsheets back to the project manager.
  • Used various tools to analyze the size and scope of applications code, identify the source language and databases used, and provided preliminary assessments of Year 2000 impact on the applications.
  • Collaboratively wrote Year 2000 test plans for over 80 products representing approximately 80% of client's installed base of servers, workstations, operating systems, middleware, and desktop applications.
  • Researched and analyzed over one hundred Year 2000 tools for client/server environments.
  • Made purchase recommendations for File Scanning, BIOS Test/Fix, Code Assessment and Remediation, Date Simulation, Data Aging, Test Coverage Analysis, and Application Testing tools, and provided internal support for the selected software.
CompuServe, Inc.
05/1988–03/1998
Job Title:
PC Technology Manager (3/97–3/98)

Duties

  • Project Manager for the corporate-wide rollout of Windows 95 and Office 97, reducing the PC support workload by 35% and improving internal customer satisfaction and productivity.
  • Developed and implemented a process for refurbishing hundreds of older Pentium-based servers into desktop PCs, eliminating a projected write-off of over $500,000.
  • Redesigned LAN server architecture to replace Netware servers with separate NT-based printer, application, and file servers to improve performance and reliability, then managed the deployment and conversion project.
  • Consolidated PC standards and identified unreliable or low-quantity equipment for liquidation, decreasing support and administrative overhead.
  • Established, implemented, coordinated and approved new and revised engineering changes to corporate-wide configuration standards for desktop and laptop computers. Coordinated and approved engineering specifications for all custom configurations.
  • Researched, analyzed and evaluated personal computer-related module and component industry trends in order to purchase components, modules and special equipment that provided enhanced quality and performance at the best price. Identified and evaluated prospective vendors to utilize. Presented analyses and provided recommendations to purchasing department.
  • Prepared proposals for process enhancements and policy changes for personal computer specifications and configurations and provided recommendations.
  • Established, implemented and maintained test specifications for incoming personal computer-related equipment and components.
  • Established and maintained specifications for the assembly, reconfiguration, repair and testing of personal computers and related equipment, including standard software integration.
  • Reported to a Vice President.
Job Title:
Manager, Microcomputer Services (6/90–3/97)

Duties

  • Service Delivery Manager, Configuration Manager, Change Manager, and Supplier Manager for corporate-wide microcomputer hardware, software, and serial communications support, integration, and installation services for 3,500 internal customers across over 30 locations nationwide. Reported to a Vice President.
  • Managed 28 people in two departments based in four locations and $8M in combined capital and operating budgets.
  • Reduced the equipment failure rate by 50% and increased the speed, quality, and variety of services offered.
  • Negotiated contracts with 3rd party support partners and negotiated software license agreements, saving over 25% per workstation.
  • Ensured that Service Level Agreements were met for both Procurement and Service Requests (Incidents)ls, equipment and port installations and repairs, software support, loaner equipment and conference room set up were expedited quickly and efficiently by subordinate supervisor and associates.
  • Designed Configuration Management Database and inventory, workflow, service history, and customer satisfaction management and reporting systems, and managed the programmers who implemented my designs using VB, C, and C++. The new systems improved worker accountability and efficiency and customer satisfaction while reducing costs.
  • Identified and assessed existing and future microcomputer-related needs. Coordinated purchase, installation, distribution, reallocation, inventory, and liquidation of microcomputers and related items and the revision of purchasing standards.
  • Mapped hardware and software standards to job duties to provide consistency, better leverage resources, and improve employee morale.
  • Engineered workstation and software configuration details and implemented a rigorous evaluation process for all hardware to provide the best possible compatibility, maintenance requirements, reliability, cost effectiveness, price/performance and suitability to task.
  • Administered department Windows NT server.
  • Kept detailed knowledge of microcomputer and local area network industry trends and product directions up to date.
  • Member of corporate Microcomputer Committee, recommending corporate standards, policies and procedures for hardware and software.
  • Charter member of corporate Diversity Committee.
Job Title:
Microcomputer Technology Specialist/Analyst (1/90–6/90)

Duties

  • Recommended PC purchasing standards, evaluated all PC-related purchase requisitions, architected Netware LANs, and consulted on the management of the PC repair group, improving their speed and cost-effectiveness and the productivity of their internal customers.
  • Created technical manuals to ensure consistent and optimal configuration of systems both initially and during internal redeployment.
Job Title
Applications Programmer/Analyst (5/89–1/90)

Duties

  • Developed and maintained MSDOS-based communications software in C, and updated the tax law compliance portions of the H&R Block Rapid Refund tax return electronic filing system for the new year's tax law changes.
Job Title:
Applications Programmer I (5/88–5/89)

Duties

  • Translated VAX BASIC software to Microsoft C, and optimized the consistency, efficiency, and speed of the tax law compliance portions of the H&R Block Rapid Refund tax return electronic filing system, resulting in a 10-fold speed improvement and contributing to over $5M per year in new revenues.
StrongPoint Systems, Inc.
05/1985 – 05/1988
Vice-President, Lead Programmer/Analyst

Duties

  • Managed software development projects with four programmers and one intern, and handled all budgeting, accounting, collections, supplier relations, purchasing, and advertising for this consulting firm and Value-Added Reseller of microcomputer systems.
  • Systems analysis and database design for most projects.
  • Technical duties included hardware and software product research and comparative evaluation, data migration, programming in BASIC, C, Clipper, and FoxPro (including accounting, communications, credit card processing, customer management, horse registry, horse show management, inventory, membership, sales lead, subscription, United Way campaign systems, and a secured MSDOS menu interface with transparent on-the-fly encryption/decryption), technical training of both trainers and end-users, and technical support.
  • Installed, configured, and administered MSDOS and UNIX-based computer systems and LAN Manager, Lantastic and Netware LANs.
  • Non-technical duties also included sales, contract negotiation, and technical research.
  • Clients included Bank One (now part of Chase), Combibloc (now part of SIG), Huntington National Bank , Madison's Department Stores, PrimaTech , The Ohio Company, The Ohio Quarter Horse Association .
InfoSolv Corporation
(08/1986 - 04/1987)
Technical Services Specialist

Duties

  • Member of a small team designing and writing a computerized accounting system in C using curses and r-tree libraries, concentrating on screen and report layouts and creating an attractive and efficient user-interface.
  • Programmed in BASIC, C, Clipper, and FoxPro.
  • Provided technical support internally and to clients.
  • Installed, configured, and administered MSDOS and UNIX-based computer systems and Netware LANs.
Freeman Distribution Services
07/1984 – 08/1986
Owner

Duties

  • Sole proprietor of this consulting firm and Value-Added Reseller of computer systems. My subcontractors and I offered systems analysis, software development, and sales of computers, software, and supplies. Communications, accounting, spreadsheets, customized record keeping, and multi-user systems were specialties.
  • Technical duties included hardware and software product research and comparative evaluation, systems analysis, programming, database design, and data migration.
  • Provided software and data conversion assistance, including MSDOS to UNIX, single-user to multi-user, proprietary formats to dBase.
  • Trained end-users in personal computer operation, operating systems, and a wide variety of applications, including vertical market packages such as accounting and property management.
  • Non-technical duties included accounting, advertising, budgeting, collections, computer sales, vendor management, and contract negotiating.
Programs Unlimited
03/1984 - 07/1984
Technical Support Representative

Duties

  • Analyzed requirements, created specifications, and developed accounting software enhancements.
  • Configured single and multi-user computers, operating systems, and applications software, provided hardware and software training technical support to customers, conducted new product research and evaluation, maintained literature files, and served as a troubleshooter and bank of knowledge on microcomputers for management, service, and sales staff.
Computer Helper, Inc.
03/1983 - 03/1984
Customer Support Representative

Duties

  • Analyzed requirements, created specifications, and developed custom software.
  • Configured single and multi-user computers, operating systems, and applications software, provided hardware and software technical support to customers, and conducted new product research and evaluation.
Freeman Distribution Services
01/1980 – 03/1983
Owner

Duties

  • Founded and managed this consulting firm and Value-Added Reseller of computer systems. Word processing, spreadsheets, and accounting and scheduling systems were specialties.
  • Technical duties included hardware and software product research and comparative evaluation, systems analysis, and software development for single and multi-user microcomputers.
  • Trained end-users in personal computer operation, operating systems, and a wide variety of applications, including vertical market packages such as accounting and property management.
  • Provided hardware and software installation, configuration, and training to end-users as a Radio Shack authorized consultant.
  • Trained end users and other trainers on software for MSDOS and Apple systems under contract to Support, Inc.
  • Non-technical duties included accounting, advertising, collections, computer sales, vendor management, and contract negotiating.